We know questions come up, and we're here with the answers!
Whether you're placing your first order or just need a refresher, explore the sections below to learn how we support your project from start to finish.
Ordering Process
Simply select the products you wish to order and the website will guide you through the process! Be sure to include any instructions you may have and a designer will be in touch with you to get your project started.
Yes! Click the “Order History & Status” tab under “My Account” in the top right corner of the website. You'll see a “Reorder” button next to your previous orders, which allows you to order additional quantities.
Please note: Reorders are only for existing design work that has already been completed. If you need a new design, please place a new order and include your updated instructions.
We currently accept credit card payments only through our secure payment provider, Stripe. Accepted card types include Visa, Mastercard, American Express, Discover, and Diners Club.
Please call the main line at 888-887-3782 Ext. 1 to discuss higher volumes.
Yes! We offer a wide variety of personalized funeral tribute products and marketing materials for your funeral home. Please visit our main website to learn more about becoming a Life Celebration® partner.
Each product may require different instructions, but generally, you may wish to include themes, references, text you want included on the products, or any other specific information a designer may need. Additionally, team members can always be reached at 888-887-3782 Ext. 1 if you wish to go over instructions over the phone.
A revision is feedback provided to the designer based on the initial design concept they provide. Revisions are changes to an existing design and not a full redesign of the product.
We understand that every detail matters – to you and us. Our Satisfaction Guarantee means that if you have any questions or concerns with your order, we can help.
However, please be mindful that a complete redesign of a product after the original instructions have been followed will result in an additional charge.
You will receive an email notification that your design is ready for review. If you have any revisions, please gather all of your thoughts before sending a rejection email or phone call.
Turnaround times are listed on each product page. Most orders take 5 business days for production after final approval. This timeline does not include time needed for design approval, revisions or shipping. If you’re working with a tight deadline, feel free to contact us. We’ll do our best to accommodate your needs.
Shipping & Delivery
Please call us if you need something completed outside the timeframes listed on the ordering site. The timelines shown are generally accurate estimates for completing your request, but as always, we’ll do our best to accommodate your needs.
We currently offer UPS Ground and UPS Next Day Air as shipping options.
When your order is approved, we will begin production right away. Please allow adequate time for production of your order. Once production is complete, we will send you the tracking number so you can remain informed of the status of your package.